Issues: Printer and scanner |Solved
HP officejet 5255 Scanning Multiple Page Document Not Working There can be multiple reasons behind the scan operation not working seamlessly. Sometimes when you try to scan, your computer or scanner is not found or the scan fails. The error messages displayed are ‘an error occurred communicating with the scanning device,’ ‘computer not found,’etc. To resolve this issue, Download the HP Print and Scan Doctor tool to identify and fix printer hardware and connection problem automatically. Launch the tool and select the ‘Fix Scanning’ option to test your scanner. Comply with the instructions to resolve the issue. Try scanning again. In case the issue remains, move to the next step. Try uninstalling and reinstalling the latest printer software. Make sure that you do not disconnect the printer from the network when uninstalling the software. Check if the service Windows Image Acquisition (WIA) is activated on your Windows. On your system, search and open View loca...