Bugs & Fixes |HPOfficejet Pro - Solve scanning problems


Officejet Pro 8720 won't scan because of error message for installation and configuration on laptop.

  • Uninstall the printer software from your laptop. If your printer is connected to the laptop using a USB cable, disconnect it.
  • Search for features on your Windows laptop and then select the Apps & Features or Programs and Features option.
  • Choose the model of your HP printer from the list of installed programs and then click Yes or Uninstall. If a User Account Control dialog box appear on the screen, select Yes on it.
  • Follow the on-screen prompts to finish the software removal process.
  • Delete your HP printer from the list of devices.
  • Ensure that your HP printer is powered On and is in a steady state.
  • Detach the USB cable if your HP printer uses a wired connection.
  • Search for devices on your laptop and then select the Device Manager or Devices and Printers option.
  • Search for the name of your HP printer, else expand the Printers tab.
  • Right-click on the icon of your printer model and then choose Uninstall device or Remove Device.
  • Comply with the instructions that display on the screen to remove the driver.
  • Reinstall the recent version of the HP printer software using the installation CD or from the manufacturer’s site.
  • The steps on how to install the driver using the CD is provided here.
  • Verify if your laptop has an external disc drive in it.
  • Insert the CD into the driver and check if a set of files appear on your laptop screen.
  • Double-click on the .dmg or .exe file based upon the version of the operating system used on your laptop.
  • The Windows Installer appears on your screen.
  • Install the HP printer software by following the directions that appears on your laptop and then click the Finish button.
  • Now perform the scan function to check if the issue is cleared. If the error persists, verify if you have loaded the document properly in the scanner glass.

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