How to run the HP Print and Scan Doctor Tool


  • Download and install the tool from the manufacturer’s website.
  • Launch the application and click Start.
  • Select the printer’s name and then click Next
  • to open the Finding and Fixing Problems screen.
  • Click the Fix Scanning option. If the issue persists, proceed with the following steps.
  • Make sure there are no documents present on the scanner glass.
  • If you are still not able to scan, open the Tools menu on the control panel and
  • select the Restore Factory Defaults option.
  • Reinstall the printer driver if the above steps didn’t help.
  • Using the HP Printer Assistant to change the scan settings
  • Search for HP OFFICEJET 3830 printer on your Windows andclick the printer’s name to open the HP Printer Assistant window.
  • Click Scan on the window and select the Scan a Document or Photo option to open the HP Scan window.
  • Preview the scan by selecting the Show Scan Preview option andthen modify the settings as per your scan job type.
  • Set the Size to 8.5 x 14 and then click Scan.
Using the HP Solution Center
  • Open the HP Solution Center window on your Windows operating system.
  • Click the Scan Document or Scan Picture option to access the settings and shortcuts.
  • Change shortcut default settings
  • set the size to 8.5 x 14.
  • You can also use the Advanced Picture Settings to change the size.
  • Select the Scan Entire Area option and then select 8.5x14.
  • Else, set the custom scan size to 8.5x15 and try to scan.
contact techie bee toll-free 1-877-220-4708.

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