Fax program stopped working, but scanning and printing work fine


Hope the steps given below helps you resolve the issue.
    1. Hope the steps given below helps you resolve the issue.
    2. Power up your printer and wait for it to become idle.
    3. Select the Fax or Setup menu from the printer’s control panel and then select the Run Fax Test or Fax Test Report.
    4. Review the report and perform the instructions accordingly to resolve the issue.
    5. If the fax still doesn’t work, redial the fax number and modify the fax settings. Try setting the fax speed to slow or standard.
    6. Make sure the Error Correction mode of the printer is disabled.
    7. Turn on the Error Reporting feature so that the printer prints a report in case of any error while receiving or sending faxes.
    8. Make sure your phone line is associated to the 1-Line port, and the answering machine is connected to the 2-Ext port of the printer.
    9. Disconnect other devices such as machines, modems or other telephones, if connected to the phone line. Try resetting the printer if the issue persists.
    10. Switch on the printer and remove the power cord from the printer’s rear and wall outlet.
    11. Reconnect the cord to the printer after about 30 seconds. Turn the printer on and try to fax.
    12. If the issue persists, restore the settings to default.
    13. Run the fax setup wizard again. If that didn’t help, make changes to the fax receiving settings by performing the steps below.
    14. Turn on the Auto Answer feature on so that the printer can automatically answer the incoming calls.
    15. Allocate the Rings to Answer setting to a higher number so that the printer can recognize the fax tones and the answering machine can answer calls.
    16. Dial the toll-free number 1-877-220-4708 to contact our technical support team for any assistance in resolving the Fax issue.
    17. HP OfficeJet 3830 feeds 8.5 x 14 but does not scan via HP Scan, only 8.5 x 11 works.

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