How to Solve Error Message "Can't Connect to Roku" with Error Code 011.


Roku device downloads and installs the latest software during the initial setup process. If you happen to have encountered the error message "Cannot connect to Roku" along with the error code 011, it just means that the software update has failed. This issue might be attributed to the fact that the Roku device was unable to connect to the Roku Software Update Server.

  • Hold on for a few minutes after seeing this error displayed.
  • Select Try again.
  • Visit the support site to see if there are any temporary service outage.
  • Or follow the instructions of the Roku device as it leads you through the reconnecting process.

Coming to the hardware troubleshooting, please follow the method below

  • Unplug the Roku player, router, and modem.
  • Now, connect back the cables of the modem, router, and Roku player in the respective order.
  • Boot up the modem and the gateway.
  • Head to Settings > Network and choose your local network.
  • Type the network password on the keypad on the screen.
  • Change the location of your wireless router.
  • Connect only limited devices to your home network.
  • It is suggested to check your router's advanced settings.
  • Turn off all the other wireless network source devices.
  • Creating a strong network password for security purposes.
  • In an effort to improve the wireless setup, get an HDMI extender.

If the issue persists, Dial Toll-Free Number 1-877-220-4708 and connect with us now.

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