SCANNER NOT WORKING ENVY 4500


The common troubleshooting steps can be tried to resolve the Envy 4500 Scanner issue. Perform the following troubleshooting steps to resolve the scanner error.

Check the network connectivity

To resolve the error, make sure that your printer is connected to an network. If you are using USB Connection, remove the USB cable from the printer and remove the Ethernet cable, if you are using a LAN connection. Wait for sometime and then re-establish the connection. Inspect for any defects on the connecting wires. If there is no defects, Connect the USB wire in the rear of the printer. Discard the cable if you find it to be damaged. Try scanning a sample page. If the error prevails, continue to next step.

Run the HP Scan and Print Doctor

  • An automated tool is available to resolve the issue occurring on the printer.
  • Download the HP Print and Scan Doctor tool.
  • Double-click on the HP Scan and Doctor file on the Downloads folder and follow the instructions to install the HP Scan and Print Doctor.
  • On the inaugural screen, click Start to view the list of printers.
  • Select your printer model and click Fix Scanning option.
  • It might prompt you to install the drivers.
  • Follow the on-screen instructions to install the latest version of software for your Envy printer.
  • The latest version of software might resolve this issue.
  • Examine the report printed by HP Print and Scan doctor. If the error prevails, continue to next step.

    • Clean the scanner glass and the Automatic Document Feeder(ADF)

    Ink residues or any dust on the scanner glass may cause problems. Take a clean, soft and lint-free cloth. Remove all the papers from the input tray. Turn Off the printer and open the scanner lid. Use the cloth and wipe the scanner glass. Do not apply too much force to clean the scanner glass. After sometime, switch On the printer. Try scanning a document using your Envy 4500 printer.

    Comments

    1. tysonpaulAugust 15, 2020 at 10:30 AM

      You are providing Right Informartion here. I Got help with your blog . It realy simple and helpful
      Fix Printer is not Connected to Mac issue - Instant Guide

      ReplyDelete

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