6978 printer not copying - prints like its copying but nothing on paper while scan and print work [Solved]


To resolve errors like this, you should know if you made drastic changes on the printer before this problem started. Changes made include doing a hard reset on your printer. Notice if the scanner bulb lights up and also if the scanner bar moves when you open the lid and tap the Copy button.

You can fix this error by removing specific errors states to carefully access the scanner procedure, and ensuring that the printer is getting ample amount of power to function the copier. Try the steps here to fix this issue.

  • Turn on your printer in case it is powered off.
  • Disconnect the power cable from the printer, keeping in mind that the printer must be turned on while doing this.
  • Now, unplug the power wire from the power source and wait for 30 seconds. If you connected the power wire to a surge protector or a power strip, then connect the cord directly to a wall socket to ensure that the printer is getting sufficient power.
  • Connect the power wire to the back of the printer and then switch it on.
  • Calibrate the scanner after you reset the printer.
  • Load your original document or photo and then begin a copy job. If the problem persists, connect the power wire to another wall socket to check if the original outlet is the reason for the issue.
  • If these steps don’t resolve the issue, perform a hard reset on the printer. For this operation, make sure that your printer is connected directly to the wall socket and not to a multi-plug socket.
    • These steps will resolve this error.

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